Shipping policy

Shipping Policy — GRACEFUL DANSHINE PAPERIE

We ship internationally from our studio in China. All delivery times shown are estimates and may be affected by factors outside our control (e.g., customs clearance, local carrier delays, holidays, weather, or other disruptions). Thank you for your patience and understanding.

Shipping Destinations (Where We Ship)

We currently ship only to the following countries/regions:

North America

  • United States
  • Canada

Oceania

  • Australia

European Union (EU) — supported countries

  • Ireland, Estonia, Austria, Belgium, Germany, France, Finland, Netherlands, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Spain, Greece, Italy

Asia

  • Japan

We do not currently sell or ship to countries/regions outside the list above.

Estimated Transit Time

For most supported delivery destinations, the estimated delivery time is:

7–20 days (after the order is shipped)

Note: "Transit time" does not include order processing time.

Order Processing Time

Orders are typically processed within 1–5 business days (excluding weekends and public holidays). Processing time may be longer during peak periods or if item availability requires additional handling.

Tracking

When available, we will provide tracking information once your order ships. Tracking updates may take time to appear, especially after customs handover.

Customs, Duties & Taxes

International orders may be subject to VAT/duties/taxes depending on your country. These charges are determined by local authorities and are generally the customer's responsibility. Customs processing may also cause delays.

Address Accuracy / Delivery Issues

Please ensure your shipping address is complete and correct at checkout.

  • If an order is returned, delayed, or fails to be delivered due to an incorrect/incomplete address provided by the customer, or failed delivery attempts, any additional shipping, storage, or re-delivery costs are the customer's responsibility.
  • A mandatory Redelivery & Administrative Fee (minimum $12 USD, or equal to the actual secondary shipping cost for larger orders) will be charged to process and resend your package.
  • If the customer refuses or fails to pay the redelivery fee within 14 days, the package may be deemed abandoned and destroyed by the carrier. Before any destruction takes place, we will send you at least two (2) separate written notifications (via email) during the 14-day period to remind you of the outstanding fee and the consequences of non-payment. In such cases, the original order is non-refundable.
  • Once an order has shipped, we may not be able to change the address mid-delivery.