Refund policy

Returns — GRACEFUL DANSHINE PAPERIE

We ship internationally from our studio in China. All delivery times are estimates and may be affected by customs clearance, local carrier delays, holidays, weather, or other factors beyond our control.

1) Shipping

Shipping Destinations

We currently ship only to:

  • North America: United States, Canada
  • Oceania: Australia
  • European Union (EU): Ireland, Estonia, Austria, Belgium, Germany, France, Finland, Netherlands, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Spain, Greece, Italy
  • Asia: Japan

We do not currently accept orders from countries/regions outside the list above.

Estimated Transit Time

7–20 days (after the order is shipped)

Order Processing Time

Typically 1–5 business days (excluding weekends and public holidays)

Tracking

Tracking will be provided when available. Tracking updates may take time to appear, especially after customs handover.

Customs, Duties & Taxes

VAT/duties/taxes (if applicable) are determined by local authorities and are generally the customer's responsibility.

Address Accuracy / Failed Delivery

Please ensure your shipping address is complete and correct.

  • If an order is returned, delayed, or fails to be delivered due to an incorrect/incomplete address provided by the customer, or failed delivery attempts, any additional shipping, storage, or re-delivery costs are the customer's responsibility.
  • A mandatory Redelivery & Administrative Fee (minimum $12 USD, or equal to the actual secondary shipping cost for larger orders) will be charged to process and resend your package.
  • If the customer refuses or fails to pay the redelivery fee within 14 days, the package may be deemed abandoned and destroyed by the carrier. Before any destruction takes place, we will send you at least two (2) separate written notifications (via email) during the 14-day period to remind you of the outstanding fee and the consequences of non-payment. In such cases, the original order is non-refundable.
  • Once an order has shipped, we may not be able to change the address mid-delivery.

2) Returns & Refunds

Australian Consumer Law (ACL) Notice: For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits, excludes, or modifies these statutory rights.

Right of Withdrawal / Change-of-Mind Returns

You have the right to withdraw from your order or request a return within 14 calendar days without giving any reason.

Withdrawal period: The 14-day period begins on the day you, or a third party you have nominated (other than the carrier), take physical possession of the goods. For orders delivered in multiple shipments, the period begins on the day you take possession of the last item.

How to withdraw: To exercise your right, email dhjournal1996@gmail.com with:

  • your order number
  • return reason
  • photos (if applicable)

You may also use the Model Withdrawal Form in the Appendix below, but this is not obligatory. Please contact us before sending anything back and wait for our return instructions. We normally respond within 24 hours (business days). To meet the deadline, it is sufficient for you to send your withdrawal communication before the 14-day period expires.

Effects of withdrawal:

  • We will refund all payments received from you, including the original standard delivery costs. If you chose a delivery method more expensive than our cheapest standard option, the additional cost is not refunded.
  • No restocking or processing fee will be deducted from your refund.
  • You shall bear the direct cost of returning the goods to us.
  • You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
  • The refund will be issued within 14 calendar days from the day we receive your withdrawal notice. We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent them back, whichever is earlier. The refund will use the same payment method you used for the original transaction unless you expressly agree otherwise.

Non-returnable under the right of withdrawal (unless faulty):

  • Personalized/custom-made items
  • Digital downloads (if any)
  • Gift cards (if any)
  • Final sale/clearance items (if any)

Damaged/Defective/Wrong or Missing Items

Please contact us within 7 days of delivery with your order number and clear photos/video. After review, we will offer a free replacement or a full/partial refund (and in many cases, we won't require a return).

"Delivered" but Not Received

If tracking shows "delivered", we do not offer refunds or re-sends without proof of loss from the local post office/carrier.

Refund Timing

Approved refunds are processed within 5–10 business days and issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Contact

Email: dhjournal1996@gmail.com

Appendix: Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
GRACEFUL DANSHINE PAPERIE
Email: dhjournal1996@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

  • Ordered on () / Received on (): ________________
  • Name of consumer(s): ________________
  • Address of consumer(s): ________________
  • Signature of consumer(s) (only if this form is notified on paper): ________________
  • Date: ________________

(*) Delete as appropriate.